CashStar, Inc.
Client Reviews on CashStar, Inc.
Feedback:
the worst possible costumer service on the planet. terrible. i’d rate it 0 stars if i can
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THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. THEY TRANSFERED ME LIKE 20 TIMES AND NO ONE ANSWERS
Feedback:
Ok, so I had wanted to order an Ikea gift card for a Christmas gift. After looking everywhere, I checked my options online and was directed to the third party, Cash Star. I didn't think twice about ordering, thinking that I would certainly have it by Christmas. I placed the order on Dec. 12, 2017 and was told via email that I would hear in 1-3 business days about status/shipping. 1 week went by and nothing. Monday, Dec. 18, I made a call and got a customer service rep. She told me that the gift card had not been shipped. Needless to say, I was not happy. I had to think what my options were then, so I told her that I would call back. 3 calls of leaving voicemails and waiting for a return call (which never happened). 3 emails to customer support and no return email. By now I have had it. Today, Dec. 20, I called again and got someone. I was told again that the gift card had not been processed nor shipped......8 days after the order. I demanded that they cancel the order and refund my money, but I was told that they don't handle refunds. After a screaming match with the representative, I was put on hold for a few minutes. I was then told that the refund was approved and I would receive my credit on my card. What a waste of time with a horrible company. DO NOT EVER ORDER FROM THIS COMPANY. ....HORRIBLE CUSTOMER SERVICE AND NO FOLLOW-UPS ON ORDERS. I am thoroughly disgusted and do not recommend buying from CashStar.
Feedback:
I called this number after questioning a gift card order. I called numerous times and was left on hold and then finally was forced to leave a message. I waited for a call back for hours. I called the company directly that I ordered the gift card from and they tried to call them as well and could not get in touch with anyone! I am still waiting for a call back for a gift card that should have been delivered no later than December 30th.
Feedback:
Horrible company! Horrible service! Ordered a gift card for my wife weeks before Christmas and was guaranteed delivery. Never received gift card. Waited on hold forever...left countless voicemails and emails - no response. Shame on you Cash Star.
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Horrible Horrible customer service. Shipping took 2 weeks. no tracking information provided. They have no clue what they are doing
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Too bad its not open on the weekends. Other than that... .GREAT!!! Amazing customer service.
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