Client Review on CashLINQ Group

Feedback:

We've used this company for our online camp fees payment to link with the Ultra camp for a number of years. It's been working quite all right till we requested for personnel and address change. They cut our online line link, thus our patrons and customers couldn't access anymore in paying their camp fees on line and worse to that they didn't have the courtesy to inform us the rationale behind before disconnecting the link. We have contacted the third party provider which is the Global Payments Canada to help resolve the problem and they treid to transfer our calls to the CashLinq customer service and the long wait of phone call for their personnel to attend to our request sometimes lasted almost an hour and it's very frustrating. Sometimes we're told that they would call us back but it didn't happen. We've been in contact with the customer engagement center to resolve the problem for almost three months but nothing has been done, thus we've terminated our relationship with this company on March 14, 2017. But even the email we sent, it wasn't acted till I made a call today April 5, 2017 to their office and again the waiting time for the call is almost an hour. I was directed to the Customer Retention and Cancellations Office and after I resent the notice of cancellation I am informed by the their personnel that our account is now officially closed. Sorry to say that surely we wouldn't recommend to anyone to use this company for their online payment services for they're not customer oriented and inefficient to attend to their long time and customer requests.