Client Review on Capital One Financial Corporation

What was the best part of the experience?

Representative was able to find source of the charge and communicate with merchants on my behalf while we were on a 3 way call.

What would you change about the experience?

The card was locked after payoff to show zero balance. Representative told me at the time I locked card that no charges would be placed account. A charge for $20.05 appeared on the account a week after it was locked with a zero balance. I am in process of obtaining a mortgage. This totally defeated the purpose of payoff and having a zero balance. The rep at time I locked card misrepresented NO NEW CHARGES while card is locked

Feedback:

I have had good experiences with Capital One in the past. They have been very helpful explaining benefits and an occasional charge dispute. I am angry today because the new charge showed up after being told NO NEW CHARGES would appear until I unlock and use the card again.