Client Review on Capital One Financial Corporation

What was the best part of the experience?

They have a mobile app that you can monitor all your purchses and be notified.

What would you change about the experience?

A lot of things. I am not impressed with this Credit Card company at all. Almost all represenatives in the company don't do their jobs. The reps are not customer service like. Except for one name Ashley. If customers are not making purchases then Capital One should NOT be telling customers they NEED to make minimum payments because of fraud or whatever the case may be.

Feedback:

I would NEVER recommend this Credit Card comapny to ANYONE. I went with Capital One for a couple years and with the last few months of doing business with them they have made me to believe that i can't trust them with my money or doing any business with them. Without getting into a long story, I noticed several times that there were purchses being made on my Credit Card then weren't mine and called the company every time about the issue and they always told me that it will be handled. The 2nd to last phone call the gentleman did the same thing as all the other people i spoke to. The last phone call i made was to close my account, The lady was VERY nice and respectful. She lowered the current balance significantly. She constantly kept appolojizing for all the inconvience. She was most certainly the nicest person in the company. Her name was Ashley. Huge compliments to Ashley! thaanks for the unconditional Customer Serivce!