Client Reviews on Capital for Merchants

    • 1.5
  • 71 Reviews

Most helpful positive review

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By Mokhsud Farook Oct 16, 2017

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Most helpful critical review

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By Clarence M Oct 16, 2017

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Feedback:

Do not work with this company!!! I returned their equipment over a year ago and they are saying that I didn't return it. Now they have turned me over to a collection agency to get money for equipment that I already returned. Absolutely ridiculous!

Feedback:

Horrible customer service. NA Bancard bought Total Merchant Services, who I had been loyal to for 14 years. Now, like all huge corporations like Comcast and others, no one takes care of your problem and passes responsibility on to someone else. They sent me a new machine to satisfy their latest software upgrade, and it's been nothing but problems. 15 phones calls later and my machine still can't batch out. They currently have $4300 of MY MONEY being held hostage by their disfunctional system that can't deposit it into my bank after they have completely screwed up the parameters in it. And when you call, all the techs fail to fix your problem again, and fail to send you a machine--and blame it on the dial up connection. It's total B.S.--I have dial up at my other shop and that machine, which is older, functions fine. Then you always get an automated e-mail from the after all your phone calls, which tells you your problem has been fixed. YOU DID NOTHING!!!! I'm fixing the problem myself Monday---YOU'RE FIRED NORTH AMERICAN BANCARD!!!!!!

Feedback:

Beware...Absolute worst Merchant Services Company. Beware...terrible customer service, constant software issues. Rates start out low but increase over time. Better to pay a higher rate with a major bank than deal with the 8th placed processer. Reason why this company is low on the totem pole of merchant service providers.Very ugly experience with them the last two years. The independent commissioned based agent is a super efficient good guy but works for a lame company. He deserves better and so do all of us. You will notice if you read other reviews that the response from the company to negative posts is a computer generated response with basically the same response. Local banks, familiar faces goes along way in terms with good customer service. Not so with this outfit. Beware...

Feedback:

These guys are a joke. Sent me to collections for not returning a machine. Guess what? We have proof that they received it! After 2 months they agreed to waive that amount. Trying to charge me for 2 months of service even though they show and have record that I cancelled 1 month before the months they are trying to charge me for. What a bunch of rude individuals. They will not take care of anything and continue to transfer me from 1 person to another.

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Would give 0 stars if possible! Cancelled my account months ago- haven’t used them since January... yet still being charged ridiculous amounts every month. Customer service is very very rude. Don’t sign up with them unless you want to be screwed over!

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Fraud companyThey setup my ebt account wrong and the almost put me in trouble with the state of Michigan after that they couldn’t give me any service. 6 months later they Turn me to collection Bad customer service Scammers Don’t trust them

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is there a 0 stars? these guys are a bogus fees company! stay away from this company. horrible customer service. forever hold times with irritating background music. I have been in business 35 years. this will go down as a bad move on my part!

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WARNING. I received notice of fraud against me for the use of stolen credit card charges and I do not even use this company for merchant services. HOWEVER, I am now forced to have to defend myself because North American Bank Card apparently allows for online applications AND the setup of a merchant service account without the type of verification they are asking me to provide to prove that I did not set up services.FUNNY how me the victim is asked to send copies of my drivers license and social security number documentation and my personal address.Want my shirt and jeans size also. No Way.You have got to be kidding me.STAY AWAY FROM NORTH AMERICAN BANK CARD

Feedback:

Take a hard look at your statements people - In the Assessments portion you will find a rate that states (.19), but that is the portion that goes to VISA. NABancard is taking .06% markup, instead of sending all .19% of it, they just send what they are supposed to .13%. Essentially selling you a markup on top of a mark up. Start waking up world.

Feedback:

This company is the worst. They set up my terminal wrong and deposited all my money to another merchant's account. Then instead of reversing funds from that merchant's account to pay me, they charged my customers a second time. When I demanded NAB to refund money to my customers, NAB tried to withdraw money from my account for the refund. They still owes me money after more than one month of inquiry and stopped deposit my credit card collection in my account all together. I kept calling and sending emails but all I got were excuses and apologies and no resolution. Now my customers are telling me that this NAB is charging them again for the third time using my company name. I believe NAB is triple dipping.

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