Client Review on Bremer Financial Corporation

Feedback:

I had a very poor clerical and customer service experience with US Bank. I opened an REI card with a very high credit limit back in October of 2017. I had an autopayment scheduled in November to pay the balance of the card in full that I attempted to cancel several days before the payment was due. Online it indicated the autopayment was cancelled. I then submitted a payment for nearly half of the entire statement balance of $235. U.S. Bank still processed the autopayment for the entire statement AND THEN took an ADDITIONAL $235 payment. To clarify, after the autopayment went through my balance on the statement and card was FULLY PAID. US BANK took an additional $235 beyond anything that was owed to them! I called and learned that US BANK is more than happy to take money towards "future payments" and only upon request was I issued a check in the mail that took 10 business days to arrive. Imagine that the next time you think about their Cash Advance terms.Fast forward to this month, believing everything was settled with autopayments and the whole issue, I just received a late payment. I called to complain and told them I wanted the $27 charge removed due to the entire scenario described above. They refused to remove the late payment (due on New Years Day) so I just closed a $17,500 credit limit card with the bank. I will never do business with US Bank again, REI needs to look at the financial corporations they are supporting closely.