Client Review on Black Hills Federal Credit Union

Feedback:

Initially I was very happy with the service I received. I have an auto loan now and was surprised how easy it was to set up ( I do Not have good credit). But as time went on I began to have issues.Update May 2018. Things have been going pretty well but had some issues with an external money transfer. It took nearly seven days for the transfer to be completed, slower than US mail. Got the runaround from customer service. Had several service charges on the other end due to delays. Have had several other issues concerning policy that I do not agree with. For example online banking down for 3 days over Labor Day. Restrictions on the numbers of transfers.All wire transfers are manually done which delays the process. Hold times to get through to someone have doubled since the system was upgraded. External transfers had to be redone by the customer , due to the upgrade. The skip one payment program offered has a $25 fee.