Bellingar Packing
Client Review on Bellingar Packing
Feedback:
I do not recommend Bellingar Packing... they are careless and provide poor customer service (contrary to their advertisements). Here’s the details of my experience:I shot my first deer last fall (Fall 2017). I took my deer to Bellingars for processing, and had them make several products, including two pounds of jerky. Two weeks after getting my meat back, one of the bags of jerky was molding! It was clear the bag hadn’t been opened, but when it was processed the bag was not sealed fully, and had moisture in the bag.At this point we called to let them know this happened, and ask what could be done to fix this situation. The kid on the phone screamed “WHAT DO YOU WANT ME TO DO?” Followed by “You can bring it in if you want”. Wow... disgusting customer service. But maybe this was an isolated incident.Last weekend we took the moldy package into Bellingar Packing (face to face). We were greeted by a young kid (likely the same that said the above) who was unwilling to help. After asking for the manager, who was apparently unreachable... a nice young lady came out and apologized, gave us a replacement bag of jerky. Fine... now we’re even. She said the owner would likely be just as upset, and would be contacting us on Monday.I received a call from Justin, who is a part-owner. He was unapologetic, and refused to accept responsibility for a poorly sealed (and mishandled) bag of jerky. I let him know I was disappointed, and that I was expecting a sincere apology for Bellingar’s mistake. I certainly won’t be back. Perhaps I have too high of standards from a family run business. They don’t seem concerned about quality, customer service, or keeping their customers happy.Update: Followed by this call, I received a call from Mike Bellingar, who was much more apologetic. He seemed genuinely concerned about what happened, and offered a full refund. As such I’m updating my rating to a two star...
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