Client Review on Belco Community Credit Union

Feedback:

The branch itself is fine. Belco is where the issues I have starts. First off, they have HORRIBLE hours. These branch hours are the same for any sort of online or over the phone support as well. As soon as the branches close, you CAN NOT talk to anybody at all. I've been screwed out of 2 overdraft fees and $600 dollars because of their so called "Support" staff being away from their desks slightly after closing time. Their mobile banking app seems to have been written by a monkey, probably related to their apps server administrator since the servers can never stay up for more than 23 hours at a time. The app started automatically correcting my overdraft, which at first I thought was a good thing to avoid fees. What it's actually done is frozen my savings account because of Regulation D (Which Belco makes no effort to mention at all until your account is frozen) and only being able to withdraw from a savings account 6 times per month. Each of these tiny overdraft corrections, be they full dollar amounts or simple pocket change, counts towards your government allotted 6 withdrawals per month. Now currently my savings account is locked, my checking is overdrawn and I am literally unable to speak to anybody that can help until tomorrow, which because of their terrible hours, I'll have to take time off work and be shorted even more money just to speak to these clowns. I'm unable to get my account back into the green simply because there's nobody to talk to at all. I've had numerous issues with them not being reachable for questions or even emergencies and this is the last straw. I WILL NOT be using Belco again.