Bay Federal Credit Union
Client Reviews on Bay Federal Credit Union
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Really great service at my branch!
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We LOVE our Scotts Valley Bay Federal Festival Volunteers! Thank you SO much for volunteering for our annual Art Wine & Beer Festival - The biggest community event in Scotts Valley! We appreciate YOU!
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Bayfed is hard to reach via email or computer. I use their system to ask questions and/or leave a message on their voicemail and I never EVER get a response. If I have an issue I HAVE TO go into the bank. That's kind of silly when most things can be handled electronically. I've been a member for years and I'm starting to think that it is time to find a new bank.
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I bank here and have a car loan here. Superb service!
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Best rates in the county for home and car loans. Most if not all loans do not have a penalty for paying early or making extra payments on the principle. (double check with when applying for a loan).The staff is friendly and helpful. It is an awesome place to have kids savings accounts- ""Bay Buddies". The rate may be low (as all banks), but they have intensives and contests for kids to encourage them to save money.
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Terrible customer service
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Bay Federal has been my Credit Union since 2010. Every once in a while, I have a request that requires extra care. I have been surprised at how easily these things get done! Recently, Kaila Wiseman went the extra mile for me and I really appreciate it. Thumbs up! Great service!
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I saw much lower fees for escrow services; wire transfers, cashiers checks, etc. over private banks. I find settling most issues online satisfying, but will go in for more complex issues. Great service over all, but no one is perfect. Too bad they don't provide mortgages for out-of-area investments.
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Get my checks direct deposit and most the time they aren't available till 9 or 10 am. The transactions don't even come out automatically so you never know if your balance is accurate. They won't help with credit building like most credit unions do either. Not happy with this bank at all they are a lot to be desired.
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Great credit union with friendly faces and helpful staff.
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