Client Reviews on BankGloucester
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Good online banking, great rates through reward checking, drive through atm, nice building with friendly people.
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I've been dealing with BankGloucester now for over a decade. My credentials for obtaining a loan are outstanding. I like the people but, to be fair, they have not been the fastest in responding to customer needs at critical times - like having to secure a HELOC on a timely basis when you have contractors waiting to be paid. In my case application submitted in August and process not completed until mid October - way to long. I was told the delay was due to the "appraisers" being overwhelmed and I had to wait. To earn a higher rating BG needs to recognize the opportunity for improvement and find a solution for it's customers. Sounds like others writing reviews have experienced the same.
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Concerning commercial lending program. Commitment and follow through non existent leading new businesses to fail quickly...find a big strong commercial lender leave this bank to the start up check accounts.
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A true hometown Bank with real people service. My mortgage was never sold! Customer service always ready to advise you. Banking with this bank is a pleasure. Plus Bank Gloucester gives back to the community. ☆Thank You ☆
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Pleasant employees and attractive store. My reluctance is that they will not protect any business accounts. i had money stolen from an online Visa vendor and they refused to fix it.
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Not recommended. Online banking not secure, they sell ads on their online banking site so as you are viewing your sensitive bank info, like balances and transactions, pop up ads come up trying to sell you stuff. Spoke to the IT department head P. Natty, very unpleasant and very unprofessional. Long wait times for customer service, no return call backs. I'd recommend Cape Ann Savings Bank.
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Pleasant employees, clean and convenient. The only reason I didn't give 5 stars, Monday thru Wednesday should have longer banking hours.
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Great bank , great people
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