Client Reviews on Bank of Ann Arbor

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    • 3.4
  • 8 Reviews

Most helpful positive review

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By Erin Zindle Oct 16, 2019

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Most helpful critical review

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By Jenny Darling Apr 16, 2019

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Feedback:

Bank of Ann Arbor does so much above and beyond what a bank is expected to do. Always friendly, patient with problems and questions, contacting me personally when an account is overdrawn, mercifully waiving fees. In every exchange I feel like I am dealing with a real human being; like a good neighbor, who seems genuinely happy to help. The branches are clean and attractively laid out, even down to the little touches like locally-sourced coffee, granny smith apples, and treats for my kid (always offering it to me first). Not to mention how much they support the arts in our local community which, as an artist, means the world to me. I love banking at a place that is so invested in the heart of Ann Arbor.

Feedback:

Convenient ATM

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No I will not support an Ann Arbor bank that runs campaigns wanting us to root for MSU.

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Staff are super friendly, and theres coffee!

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The lack of interest the staff and management has for a small business customer is sad.

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Bank of Ann Arbor is genuinely committed to serving its customers with the highest level of service and attention. As a local business owner, I have both personal and commercial accounts here. Over several years I've consistently experienced friendliness, professionalism and a desire on behalf of everyone at Bank of Ann Arbor to deliver exceptional service.

Feedback:

Best bank EVER!!

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This is the worst bank in Ann Arbor. Terrible customer service. They seem to be more concerned with coming up with ad slogans, which have become unbearable as well as mildly offensive, than they are with serving their loyal customers. If I could give less than one star in this review I would. Take all business elsewhere.

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