Client Review on BanaMex USA

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Horrible experience. Totally disreputable bank . Zero customer service. Banamex USA, after years of uneventful banking that involved a few basic transactions, contacted me to obtain intrusive and detailed personal information that they said was needed for the bank records, then several months later abruptly demanded that I close my account. I could get no explanation, and was refused any contact with anyone in authority by phone. In addition, their customer service , reached only through messages and emails, refused to return most calls, when reached, would not allow me to talk to anyone in authority about the account closing, and emails to the contact office provided were totally ignored. They refused to release any funds unless I would wire the entire balance to another bank. In addition to the financial mess they created, I travel internationally, and this was a major disruption in my life. I have never had a similar experience with a US bank or other foreign ones where I am a customer. It may be related to their fraud investigation, or just being a lousy bank.