Client Review on BanaMex USA

Feedback:

Called Banamex-USA to see if they would re-transfer me to Banamex-Mexico, the first time Carol was super nice, let me know they were a different bank but gladly transferred me. After new lady I was speaking with hung up on me, I called back Banamex-USA to get re-transferred, this time got a guy named Alexis Hernandez.. I don't know how he has a job in customer service field as he was awful and beyond rude over the phone. Said he couldn't do what I was asking, they were an "independent" bank.. After telling him a previous colleague of his had already done me the favor he went on to say "ma'am, we're a totally different bank and if we do that for you, it'd be as a courtesy. It'd be like if you called Wells Fargo and wanted to get transferred to Chase" (as if he were talking to a toddler and in the most rude way). I actually work for Chase and told him we get all kinds of calls and always help any customer the most we can, even transferring to Wells Fargo! I spoke to the supervisor Freddie (he was great) but I do hope they address the issue. It's a "closing bank" and with representatives like Alexis there.... You can see why! Great job at hiring this pathetic employee!