Client Review on Baltimore County Employees Federal Credit Union

Feedback:

I found out the vins did not match my title to what was on my motorcycle. After some research it’s a small common mistake. Straight from the Mva it was a simple fix. All that was needed was the title and lien release to be given to the Mva to retitle it. Would be done the same day by the Mva which would fix the title for me and the lien release for the bank. The dealer does all of this. Spoke to Anna from the loan department. She said she has never heard of this and I needed to do a new loan which would of course effect my credit. I told her to verify what I was telling her. She basically refused. She asked the dealer for many things which he provided. He even got documents from the past where he has handled this before. A rep from the parent company that owns the motorcycle brand said it’s an easy fix and has offered to get involved. I even confirmed it with a gm at two dealerships outside of the situation. They both said it was an easy fix and that was the proper procedure. I’m being forced to either write a check for 16k or get a new loan as she won’t allow the dealer to get the lien release. He even offered to get an affidavit for her. It was supposed to be a simple few hour process and I’ve been made to feel like a thief