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Client Reviews on Aurus, Inc

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Most helpful critical review
1 people found the following review helpful

Payment Problems, Not Solutions

By Michael Boyle April 12, 2019

My advice is to avoid working with this company. I wish I did.

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My advice is to avoid working with this company. I wish I did.

  • Michael Boyle
    Michael Boyle Linkedin
    Michael Boyle
    Client
    Level 1 Contributor
    • Member since 2019
    Review Distribution (1)
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    Michael Boyle
    Client
    Level 1 Contributor
    1 review
    1 helpful votes
    Reply TO REVIEW
    NEGATIVE Review
    Payment Problems, Not Solutions
    Reviewed on April 12, 2019
    Validated Review
    Review Source
    Organic - Unincentivized
    Client For:
    Payment Gateway in 2018

    What was the best part of the experience?

    Aurus is one of the worst business I've ever had the misfortune to deal with. I very rarely write reviews, but I feel like I should warn other business owners of the significant problems I have had with Aurus configured terminals. There is no good parts to share of my experience.

    What would you change about the experience?

    I would have never chosen to use Aurus in the first place. I am a salon owner that has multiple locations. Our salon software company switched to using Aurus for their credit card terminal integration. Of the four $800 terminals we purchased, two of the terminals had a fatal corruption error and needed to be replaced. Their help desk is like working with 3rd graders who picked up an after school job. Right now we are waiting on our second terminal that went down last weekend. It has taken them a week to configure a new terminal. I told them twice to overnight ship the device when they were complete, they just informed me that they sent it ground and it will not arrive for 5 days....Do yourselves, your customers, and your staff a favor-never use Aurus.

    Overall Feedback

    My advice is to avoid working with this company. I wish I did.

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Updated Apr 12, 2019
Overall Rating
1.0
out of 5.0 | 1 reviews
  • Communication

    1.0

  • Responsiveness

    2.0

  • Quality of Service

    1.0

  • Value for Money

    1.0

  • Achieved Results

    1.0

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