Client Review on Astera Credit Union - DeWitt

Feedback:

I had them for years without a problem. I have had two errors recently that were their fault. I figured I'd go in and explain and it would be okay. The manager I had to speak with was rude and refused to help. I had to report them through the Consumer Assistance Center and won. They also added new fees without properly telling anyone. When asked about it, they offer Kisasa but everything takes days to clear and there were problems with direct deposit going through or you can spend $25 and keep an account there. They really do not care about customer service any longer. The second incident (same as the first, their fault that I had to report), the same manager was rude, refused to help and I had to report again. Needless to say I started at another credit union who have been very helpful.