Arizona Federal - Ahwatukee
Client Reviews on Arizona Federal - Ahwatukee
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Good auto loan rates but very difficult to get through to anyone on the phone and the online interface is very rudimentary and not very user friendly.
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I have never been happier with a banking facility! I hardly ever have to wait in line. The staff is always SUPER friendly and helpful! Alex Torres has got to be my favorite employee though,he's personable and knowledgeable and his amazing service goes above and beyond!
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This branch rocks but their customer service department that we all have to deal with sucks. I had accounts attached to an ex and we closed them in December. One was a security credit card so we was informed we had to bring the balance to 0 to be able to close it. So I did that however, yesterday was able to close an account without bring the balance to 0. That stated everything is policy but if you're doing to different things it can't be policy. Take your money in time so where else.Our checking account they didn't close although, they stated they would since I have a order of protection but, Renee told me we need to go in....yes let me die....he overdrawn is account so they took money from me..... mother of four kids on the 25 right before rent. Go somewhere else as customers if the rep states something we should be able to think it's correct but the screwed my kids and I
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So my wife and I switched from BofA, and it was the best decision we've made. Even though we aren't always able to stop in and be in person, the staff here are friendly and always willing to help. We always have a rather enjoyable time working with Jesse, not only is she professional, she is personable and goes above and beyond. My wife and I love the bank and we will be staying for many years to come.
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I have been using this credit union for over 20 years and it was always great . past tense, but now they have closed all tempe and innercity east valley locations making it incredibly inconvenient to bank here. So I will be moving all 5 of my accounts one by one this is sad that they do not care about so many of the clients, also in recent years the "security" on texts makes it where you have no idea which account they text you about, they dont answer phones and now have to drive 10 miles to go to the branch. and the "new website stinks as far as online banking it used to be awesome now it is awful.
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Number one reason .... it's a Credit Union..great staff
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I've been a member for many years but NOW there's a problem especially on weekends. The branch I've used is closing and I have a very important question ..why isn't there a direct people contact number at the Ahwatukee branch rather than having to drive across town to try and get an answer since it's an urgent last minute request from another member??
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I've been with them for almost 10 years now, best customer service I have had with a bank hands down. I have been with WF and chase with nothing but issues all the time. AZFCU and its employees are the best and always take that extra step to help you.
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Just can't say enough. ....very kind and helpful people.
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