Client Reviews on Appstar Financial

    • 2.2
  • 93 Reviews

Most helpful positive review

0 people found the following review helpful

By Branan Ward Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Ali Doukali Oct 02, 2019

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Feedback:

Horrible experience, high rates, and malfunctioning machines. DON'T SIGN THAT CONTRACT!!!!

Feedback:

Very harassing business. Called my business twice. Was told not interested and hung up . They called right back to inform me of our rudeness. Showed up the next day claiming they had been sent over. Who would possibly do business with this company. Edwin you should clean up your business ethics.

Feedback:

I have recently moved to App Star, with Kelly Moore as my main contact. Wow, everything is better! The kind service from Kelly, the app that they installed, the reporting, the flexibility of the reporting and processing, the rates, all of it, so much better than what I had before. Kelly is a very sharp professional who can be trusted absolutely. Kelly even made SURE that the transition of the procession was seamless. I highly recommend App Star and Kelly Moore!

Feedback:

Do not do business with this company. High fees for credit card processing. Discontinued service after contract up and still took a cancellation fee directly out of our bank account. Representative rude and would not let us speak. To avoid a cancellation fee they said we can cancel our new credit card company, come back to them and they will pay their cancellation fee. Complete scum!

Feedback:

This is a horrible company to work for or process with. They lie to their employees and to their customers. They train sales reps to go “save”merchants money, but never disclose all of their fees to either until the bill arrives. Then they hold everyone’s feet to the fire and talk down to their disgruntled customers and employees. They rip people off and give sales reps a bad name. The managers are slimy and arrogant too. I would not recommend using their services, nor working for them. I was an employee until my first sale when I realized me and my client had been duped. I even did my best to tell management that the hidden fees were never disclosed to the client. They still charged the client an arm and a leg to cancel, even though they never connected the terminal. Scumbags!

Feedback:

Everyone is cool except Wesley and mike.

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Compared to other Credit Card Processing companies Appstar is by far the best company to use. I own a pawn shop currently and had a restaurant in the past... we averaged 700.000 in sales... If your looking for a credit card company dont hesitate to call them....there customer service is excellent

Feedback:

They've been extremely helpful in managing my account to work with my business needs. Having direct numbers to management, avoiding the automated system, is very personable and helpful. I'm appreciative of the service they've offered to me, and the desire to make sure I'm happy with my service.

Feedback:

VERY FARE TO DO BUSINESS WITH

Feedback:

If it would be possible to give this HORRIBLE company zero stars I would! NEVER DO BUSINESS WITH THEM! They lie about their fees and charge you excessive fees. They make up their policies as they go. I called in a few months ago and talked to Robert a representative about closing my business account to see if I would get charged any fees and they said the only way I wouldn’t get charge a termination fee is if my business is closed down. Well few months after that call I closed down my business and called back to close down my account. It took me a month to get in touch with them! After getting in touch with them they still want to charge me for a termination fee even with my business closed down! They also want me to pay and return back the processing system which I PAID FOR!

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