Allegacy Federal Credit Union
Client Review on Allegacy Federal Credit Union
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Update:I wanted to update my post in referance to the issues I've experienced over the past few years. I was recently contacted by Karen with Allegacy's customer Service Department who I felt was Genuinely concern with my bad experiances. After hearing me through and offering her company's apologies for the problems and letting me know about some new services coming down the pipe to help with these issues I feel better about the whole situation. I'd like to thank Karen for being diligent in getting in touch with me and would like to point out that in these days in time that it's hard to find company's especially large ones that will take the time to follow up with unhappy customers.. you guys get an "A" for effort. Thank you.I have been a customer with this Credit Union for about 8 years now. I must say the customer service over the past few years has declined and in some instances is Horrible... some of the problems I've encountered are as follows1. Issues with properly depositing funds into the correct accout(put into someone else's account!)2. Teller in the drive through at the main branch speaking to me disrespctly and Arguing with me. 3. I've been told that if u have more than 4 or 5 checks to deposit you cant use the drive through ! You must come into the bank! (BTW I cant find this rule Anywhere in any of my documents from when I started my accounts!)4. When you go into the bank it can take up to 10 min's for the tellers to look at, anilize, and process the checks.. so dont do your deposits if your in a hurry! This Credit union is probably fine if all you need is a BASIC bank but in my opinion they are not geared toward handling business or anyone that needs to be in and out of the bank multiple times per week.. so I'm taking their advice and "UNLIKING MY BANK!" 👎
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