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Client Reviews on Aliant Payment Systems

Most helpful positive review
0 people found the following review helpful

They're a good company.

By Andrew September 7, 2016

I’ve been with Aliant as my merchant agent for a long time. They're a good company. Their customer service is…

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I’ve been with Aliant as my merchant agent for a long time. They're a good company. Their customer service is good and they’re very helpful all the time. Any questions I've ever had or any kind of issues that had to do with my account, they’re right on top of it or they get right back to me immediately.

Most helpful critical review
There are no negative reviews on Aliant Payment Systems.
  • Steve S
    Steve S
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Steve S
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Reviewed on January 9, 2018
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2018

    Overall Feedback

    Aliant has been great to work with. Very pleasant and nice to talk to. Nothing high pressure. Just good service and good rates. Erica and Heidy took care of things extremely well! Been processing with them for a year now and am happy I chose them.

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  • Heather Shanahan
    Heather Shanahan
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Heather Shanahan
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Great Customer Service
    Reviewed on June 14, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    We are a new customer of Aliant's and were very happy with the level of customer support that was provided during the application and on boarding process from Rose Friedman and Heidy Wallace.

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  • Richard Katsoff
    Richard Katsoff
    Client
    Level 1 Contributor
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    Richard Katsoff
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    This review is regarding the application process up to delivery of a card reader unit
    Reviewed on June 7, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    This review is regarding the application process up to delivery of a card reader unit in a very timely manner. So far - very good.

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  • Grace de Paz
    Grace de Paz
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Grace de Paz
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    We are very happy and saticfied with the service overall
    Reviewed on June 6, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    We are very happy. The communication and strive we have received has been exceptional.

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  • Cindi Webb
    Cindi Webb
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Cindi Webb
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    I've never been happier with a processor
    Reviewed on June 2, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    Y'all are fantastic. So far the service has been great, if I ever had a question all I had to do was call, and Heidy or Rose answers my questions immediately. Giancarlo was my point of contact from the beginning, and I was treated with respect and he made this entire process very easy from the beginning. No issues, I'm saving money, great conversations, and overall fun people. Very happy I made the switch from my bank

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  • Steve Scheel
    Steve Scheel
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Steve Scheel
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Excellent service!
    Reviewed on May 23, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    With a changeover in our accounting department we had a question on understanding fees charged to our bank. With a quick call to Aliant, Rose was able to help us with the understanding and nature and provided a detailed report that matched the fees. Excellent customer service and turn time!

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  • Elvi Matinviana
    Elvi Matinviana
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Elvi Matinviana
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Reviewed on May 8, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    Amazing customer service. Responsiveness is usually within a few minutes which is very much appreciated. Eric, Heidy and Kathy are the best!!

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  • John B.
    John B.
    Client
    Level 1 Contributor
    Review Distribution (1)
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    John B.
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Excellent company to work with, I highly recommend them.
    Reviewed on April 3, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    I enjoy working with Aliant. They are very professional and courteous, and offer good rates and support. I would highly recommend them to any business owner.

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  • Jenn Anderson
    Jenn Anderson
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Jenn Anderson
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Aliant is the Best of the best
    Reviewed on March 10, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    Gian Carlo and Rose Friedman are the best in the business!!! We are a new business and needed a merchant account. They walked me through everything form start to finish. They made the application process quick and painless. They were always there to answer any questions I had - even if I felt they were foolish questions - they never made me feel that way. I would recommend Aliant to anyone who is looking for a new merchant account or anyone who is unhappy with their present processor. I think they both deserve raises for what they do. God Bless both of them - Jenn

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  • Richard F. Calipari
    Richard F. Calipari
    Client
    Level 1 Contributor
    Review Distribution (1)
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    Richard F. Calipari
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    POSITIVE Review
    Erica and Rose were great to work with.
    Reviewed on March 3, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    ATM Services in 2017

    Overall Feedback

    I worked with Erica and Rose, they are both great. This is my first time accepting credit cards. There was no confusion Erica explained all costs and how the system works. Rose made sure all of my paper work was correctly completed . Over all I should have started accepting credit cards sooner.

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Updated Jan 9, 2018
Overall Rating
4.5
out of 5.0 | 84 reviews
  • Communication

    4.6

  • Responsiveness

    4.6

  • Quality of Service

    4.5

  • Value for Money

    4.4

  • Achieved Results

    4.5

Ratings Distribution

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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