About - Aldelo, L.P.

Overall Feedback:

As a managed service provider we deal with 3rd party vendors all the time. Aldelo is the one of the laziest and least helpful vendors we have worked with. Long hold times only to reach someone that knows less about the platform than we do. If you manage to get to level 2 support you are OK, but the battle getting there is exhausting.Right now our customers credit card processing is down. After two hours they say it is a space issue, however there is 2GB free. I cleared up more space so we are at 20GB free, they still say it is a space issue. Anyone with common sense knows this is not true, so it forces us to dig deep and learn their product inside and out to fix it for our customer.Our customer is on the phone directly with Aldelo. I asked them to call me so we can fix this quicker, however Aldelo support says they can't because they don't have the ability to do outbound calls and I have to call them. After calling them and waiting on hold, they tell me they can't transfer me to that person because the line is tied up talking to my customer directly.The amount of brain power it takes to get something done is insane.Overall the system works well when it works, and the developers do a great job, but the entire support process could do better.