Client Reviews on Academy Mortgage - Glen Burnie

    • 4.8
  • 38 Reviews

Most helpful positive review

0 people found the following review helpful

By Bill Sohan Oct 16, 2014

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Most helpful critical review

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By Kim Conte Oct 16, 2015

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Feedback:

I chose Wendy based on these reviews which is why I had to come back and leave my own review once my loan and settlement were complete. Wendy is awesome! She was fun to work with but also so helpful and informative. She stressed to me from day one that she would put things into terms that I would understand and that she would be happy to go over the loan estimate of anything else we talked about multiple times until it made sense. And she did. We talked a lot! She put me at ease and I never worried about my loan. Wendy and Tish both made the loan process easy to understand, and when I still had questions, they were there to clear things up. Wendy took note of my busy work schedule and would call, text, and/or email depending on the time sensitivity of the next step in the loan process just to make sure we were all on the same page and not getting behind. She was also always available when I needed to call her with a question or concern - we talked during work hours, after work hours when she was at home, and even while she was on vacation! (Of course, I decided to put an offer on my house while both Wendy and my realtor were on vacation! Sorry guys!) Couldn't have asked for a better team as a first-time home buyer!

Feedback:

Wendy at Academy Mortgage was absolutely amazing! We were first time home buyers with little insight into the whole process and Wendy was truly our guiding light. She patiently answered all of our questions time and time again. She was genuine, proactive, and kind. She constantly was looking out for our best interest and was always readily available. The whole process operated smoothly and I couldn't have felt more at ease working with her!

Feedback:

Excellent customer service, prompt replies and always reachable. Sam was fantastic at making sure the process was super smooth and addressed all our concerns, making us feel comfortable and secure in our home buying process.

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Sam was the best decision I made regarding my home purchase. A process that was initially very intimidating to me quickly became easy to understand and manage. Sam was available 24/7 along every step of the way, making sure to put his customers first. He not only impressed me, but also my own realtor, the seller's broker, and my title lawyer. Sam's staff, Amy, Tracey, Kimberly, and Amanda are also very service-oriented and quick to help. I will continue to use Sam for any other home purchases in the future; I can't imagine using anyone else!

Feedback:

Sam, David, Christina, and the whole team were out of this world. They walked us through the confusing maze of purchasing our first home with such patience, expertise, and support, we certainly could not have done it without them. David was our primary point of contact, and he made himself available to us at all times, never made us feel like an imposition or that any question was stupid, and didn't push his own opinions or products, but very openly discussed our options, and helped us make good choices. THANK YOU!!!

Feedback:

From the moment I decided to look for a house, Sam Rosenblatt was the only option. He has helped so many friends and family and came highly recommended. He explained the process in a way that made me feel confident and comfortable. In addition to Sam, his team including our loan officer Gwen Siford were absolutely stellar in response time, friendliness and accuracy. While I hope this home is mine for many years to come, I look forward to recommending Academy Mortgage to anyone who will listen. Thank you all again!

Feedback:

Sam was always responsive and helpful. Patient with the long drawn out process we had. No complaints

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Sam and his team were a pleasure to work with. They were always quick to respond to my emails, and they were always available to answer questions. They made the mortgage process smooth and painless, and I would highly recommend their services to anyone who is looking for a home mortgage.

Feedback:

Excellent service and personable! Shawn, Amanda and Gwen answered all questions and concerns as we moved along. All around a good experience. Myself being self employed required a great deal of paper work for me. They were patient and helpful the entire time. Will highly recommend !

Feedback:

Highly recommend!

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