Client Reviews on 1st Bank
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Edit to add: the strategy of posting on a review that the business cares and will reach out to address the concerns, then making zero attempt to contact the customer in any way (including returning my follow-up call yesterday), says more about First Bank’s customer service and general ethics than anything else in my review. Original Review: For small, simple transactions and requests, First Bank does well and if you’re careful, there are few regular fees. But when it comes to more complicated transactions or helping customers with financial issues, questions, or procedures, First Bank’s senior staff seems not only incompetent, but to intentionally be difficult and dismissive. They are very small, and have limited hours with absolutely no help outside those hours. Most of their operations get shuffled to Glacier Bank, which is like their ‘parent bank,’ but there is no warning or explanation about which bank will handle what or when, nor anyway to figure out who you need to work with or contact. Glacier Bank is even more difficult to work with, and has reminded me in the past that I’m not their customer and I should be grateful for any help I get from them-an attitude that makes successfully conducting business difficult if not impossible. Plan to spend several hours and make multiple (3+) calls for any questions that can’t be handled by a front-desk teller at a First Bank location. Their locations are also only in a few states, so if you travel at all you’re almost guaranteed to pay ATM fees. The one in-town ATM often doesn’t work, so even in-town I paid fees regularly if I needed cash outside of the bank’s normal hours. They advertise their app for mobile banking, but it’s hard to use, slow, and only offers extremely limited functions. Overall they’re a cute throwback to banking 20 years ago, but frustratingly hard to work with and very limited on modern conveniences.
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Wost experience I’ve ever had with any bank in my life. Can’t be trusted with money is all I’m going to say ! Definitely think before banking here !!!!
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Definitely one of the best banks I've ever been to. They're the quickest also. No outrageous fees.
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All the tellers know me by name. Always a friendly, pleasant experience.
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Fantastic, always ready to give help when needed
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This is one of the worst banks in town takes forever to get anything done when you go in for ask a question none the women know what they're doing I recommend getting a different bank
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This is the first Bank I have ever had and they are so helpful when I didn't know how to fill out a deposit slip the lady helped me thru it and they are amazing I will not change Banks
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