Client Review on Revel Systems

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Yesterday, we at JT Walkers Brew Pub had our grand opening night. It was a blast, with lots of people and plenty of brew flowing for everyone. Over the course of the night, one of the crucial pieces of equipment we depended on was our point of sale system; It worked beautifully.As the individual handling everything involving our POS systems here at the brewery, I've been working with Revel Systems for a few months and, while I do my best to not be angry, there are plenty of times I would consider myself a difficult customer. I need contact with support staff on an almost regular basis, for things that are sometimes very silly. I have a tendency to make feature requests that would probably have no effect on any other establishment, and I make my support requests at all times of the day.Revel Systems has constantly been willing to wear a smile and serve me to the best of their ability. Some of the support staff probably know my phone number by memory, but there has always been an impressive effort to maintain a great flow of communication, and even to make things right when I got frustrated. (Even if it was probably my fault!) Jeff, Oscar, David, and Rob have all been great to work with and I'm excited about continuing the business relationship with Revel in the future, and specifically in the coming weeks as we really hone in our day-to-day use of the system.We can't wait to see what new ideas they have, and we're excited to be along for the ride as customers of this company. Thanks a ton guys.Nathan YoungFor JT Walkers - Champaign County Brewing Company