Client Review on Meritus Payments now Paysafe Group

Feedback:

Meritus Payment Solutions is a terrible company, DO NOT USE THEM, you will regret it. I am currently fighting an attempted $10,483.11 cancellation fee from. After 8 months of receiving very poor and inconsistent service (raised rates/locking up funds/lack of professionalism etc) from Meritus we went to another provider at a better rate and no reserve. After two months Meritus released the majority of our reserve ($10,483.11 but still owing us $1779.68). A few days later they attempted to take $10,483.11 out of our checking account,claiming this was our early cancellation fee. I of course stopped this payment. What a coincidence that this “fee” is the exact amount of our partially released reserve. I am working with HEATHER JOHNSON, a “collection specialist” that refuses to release the rest of our reserve and is also insisting we pay $10,483.11 because we canceled early. I have all the emails from her as proof. My next step is today I will be contatcting the Federal Trade Commission and the BBB, I am hoping to put a stop to this without getting my attorney involved at $300 an hour. Any help will be appreciated. David