About - Merchant Industry, LLC

Leo Vartanov,, ceo
Leo Vartanov, CEO
Michael Trokel, VP of Sales
Lev Shuster, VP of Marketing
306 | Long Island City, New York, 11106

Merchant Industry, LLC Reviews

Featured Review

Helpful (0)

doug barrett
doug barrett

  • 1 contributions

  • 0 helpful votes

Overall Feedback:

UPDATE 9/24/2019 I cancelled my contract with Merchant Industry LLC as of Feb 28/2019. Signed their cancellation letter and emailed it back to their staff member. I have copies of both incoming and sent emails. They have continued to fraudulently/steal/remove $109. every month since then. I recently reached out to them and asked for my money back and they said my contract was never cancelled!! WHAT! How is this possible? They supposedly only had a conversation writing down and that's it. Well that's very convenient! When I informed them that I have copies of the emails they said that they would need to see them. Sent them over via email and was told that they would refund me only the funds left over after they collect the early cancellation fee. What they don't know is that my original contract was terminated by Sean and replaced with a new one with much lower rates as mentioned below that never happened. The new contract is a one pager that states nothing about early cancellation. I have been dealing with Bradhy from the company who has yet to respond to my last proposal and also left him a voice mail message on 9/26/2019.This is by far the absolute worst business I've ever dealt with and I've been in the business world for 40 years!They illegally removed over $700. out of my account during this time frame and we had ZERO transaction with them as we moved to another processor.I'm going to give them until the end of business Friday Sept 27/2019 to refund me our funds in total. If they don't respond I'll be forced to collect my money forcefully as operating a business incompetently isn't a legal defense. I'll gladly discuss my issue with anyone who wishes. I would also give this company a minus 10 if available!Run from this business! I've attempted to resolve issue's for months for our e-commerce business without any success. Good luck trying to communicate with them as well. You can email them on every issue and beg for a response and you still get ZERO response. I was sent to them by a third party and and now I'm looking at switching because these guys simply don't care! Sean Puri sent me a new contract back in March 2018 stating new rates and just sign. We signed and we are still being charged the old rates even as of this writing. When asked about our rates Paul informed me that Sean didn't have us sign the correct documents so he did send them.They put our parent companies name on the credit card report so now I've been flooded with customers calling stating they didn't purchase anything from that company. This has also led to three charge-backs at $35. per charge which is totally their fault however they seem unable to make this change which I've asked since March/April 2018 time frame.I've dealt with Nafisa Sanchez, Paul Kanevsky and Sean Puri and all three don't seem to care about fixing it.SO IF YOUR LOOKING FOR A CREDIT CARD PROCESSOR RUN FROM THIS COMPANY! I'd say that one could accuse them of being a scam or ripoff as your under contract for one rate however they charge you another.I've given them sufficient time frame to fix their mistakes and even just yesterday I asked them for feedback on the over charges on our invoice which I sent to the three names above and as of this writing NONE of the three even cared to state they received my email. I'm even moving towards talking with my attorney on this issue about them as we're now talking about a decent amount of cash in fee's they really owe me for over billing.If I could give zero star rating I would have. Just look at all the other people who have given them exceptionally bad reviews. You think they have a problem!

Merchant Industry, LLC Competitors and Alternatives

Email Us

Our team would love to communicate with you and generally responds within 24 hours.

topcreditcardprocessors.com Everywhere!

Reach us from wherever you are. Get the latest updates fast.

Facebook

Get updates and follow
us on Facebook

Remain connected with
us on urgent updates

LinkedIn

Access our company
profile page on LinkedIn

 

Copyright 2024 © topcreditcardprocessors.com. Use of this website constitutes acceptance of Terms & Conditions | Privacy Policy | Legal Disclosure

Claim Profile
Merchant Industry, LLC
Claim your listing to access advanced analytical and engagement tools.
Edit the information in your page, add photos, answer reviews, and more.
@merchantindustry.com