Client Review on Laboratorio Microtec

Feedback:

I have lived in Costa Rica for 13 years and my experiences at the Embassy have always been, "OK". The lines, like any embassy are long and the wait time for service is long too BUT, it would not be so bad if there were actually people working the whole time at the "Windows" or if the information provided was consistent. I have spent more time sitting in front of an empty service counter watching Animal Planet with no volume than I have seen people working and tending to the often dozen or two people in seated and standing. When it comes to paying for services rendered, the attendant is on cue. If the staff is busy attending to lost and missing passports and the paperwork they must complete on their end, why not hire people to do this so you can have the lines go quicker and probably get more work done on a daily basis. Those on the other side of the window have jobs and places to be as well. Minimum wait time for me has been 4 hours. On one occasion I did meet an amazing woman who helped me get a last minute Passport issued without paying the extra fee. She understood that I live in a remote area that can be cut off from the rest of the country during which was then the rainy season, and could not physically get to the embassy to fulfill the requirements of my then expired temporary Visa. It was a very stressful time as I was trying to get to a family wedding and she understood and sympathized with me. This was really the only time I have seen/experienced the "human touch" at this Embassy. So like I say, it's OK. They do their jobs, smile as needed but most recently when I needed emergency services that the Embassy would have provided (I needed a Rabies shot), I did not bother or waste my time...just knowing what awaited me there, I preferred to go anywhere else. The hassle and attitude was just not worth it in a desperate time.