Major Clients:
Accrington Academy, Aéroports de Paris, Agence Code, Arco Norte, Avis Budget Group
Revenue:
$250 million - $500 million
Year Founded:
1997
Pricing:
M
Fulltime Employees:
2,500 - 5,000
Primary Services:
Point of Sale Systems
Active Clients:
9600+
Client Retention Rate:
91%
Social:

Major Clients:
Accrington Academy, Aéroports de Paris, Agence Code, Arco Norte, Avis Budget Group
Year Founded:
1997
Fulltime Employees:
2,500 - 5,000
Active Clients:
9600+
Client Retention Rate:
91%
Revenue:
$250 million - $500 million
Pricing:
M
Primary Services:
Point of Sale Systems, Point of Sale Systems
Secondary Services:
Social:

About - Genetec, Inc.

Richard Pailliere, Director

Pedro M. Genero Pineda, CEO

Michel Chalouhi, VP of Sales

2280 Alfred-Nobel Boulevard, Suite 400 | Montreal, Quebec, H4S 2A4

Genetec Inc.

is a leading innovator in IP-based security systems and has helped transform the industry by providing customers with a unified portfolio of video surveillance, access control, and automatic license plate recognition solutions. Designed to leverage the benefits of network technology, GenetecTM products are built on an open architecture, allowing customers to choose from a wide range of edge devices and third party systems, and providing unsurpassed flexibility to allow the system to evolve and grow with the needs of customers. The core of our technology is Security Center, the unified security platform from Genetec.

Genetec, Inc. Reviews

Helpful (0)

Reviewer Montreal

1 contributions
0 helpful votes

Negative Review

October 16, 2019

Reviewed on Oct 16, 2019

Overall Feedback:

Avoid the Technical Support at all cost !!!Voila, Genetec is fairly good company if you are working or would have an opportunity in any department other than Technical Support. It seems that there are other Technical Support bad reviews on Glassdoor site by ex-employees worth to read how things going in Genetec's Tech Support.The issue is the lower level Management specially in Video Technical Support team. They are bullies and brought the foreign threat culture in a Canadian company. Specially the Video Team Leader. They are just saving their jobs by putting the Tech's down and pile of non ending work. They hire their friends in the team and playing political games through them against other team member. The workers shouldn't allowed to speak second language as they speak other than English/French (between myself i am an immigrant).Second issue face by newly hire Tech support analyst are poor training and too much stuff to cover up which should be break up between multiple teams. The training is short and lack of practical which you feel it when you start taking calls from customers.At last the biggest issue is the Level 2 Core Support, if you attempt to escalate an issue they all team up against you and find ways to put you down and find a way so you get a warning or not doing your stuff correctly. Specially the Level 2 Core, where you have lazy and ignorant people working for some years now (Like Eric & salem) who are supported by his team leader (Nick) who are making life harder to stay in the company for Level1 Techs. Because of him even some of other Level 2 Techs left the company.Also very unpleasant experience with one of their Technical Trainer "Daniel Berck" in Chicago. He should know that people from ethnic background have different accents as they speak multiple languages and give some respect. I am not sure how come this racist guy got hired which shows how Genetec respect the Ethnic minorities at work..

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