Client Review on Citizens Bank

Feedback:

Six years ago, I purchased a new vehicle. the dealer financed the vehicle thru RBS Citizens. After several hours of work on my part, I finally succeeded on setting up automatic monthly payments, somewhat for convenience, mostly out of concern that RBS had shown such indifference to being contacted, I feared my statements would would not be processed in a timely fashion.Fast forward six years later. Last week, I called RBS to obtain payoff information. Of course, you don't talk to a live human being. the automated system told me the payoff amount, and allowed me to key in a date to give accurate figures to allow time for the check to be mailed. I selected a day 4 days later, and mailed the check with tracking. That's when the real problems started.When my account had not been processed in 5 days, I called RBS to find out why. The excuses ranged from you mailed the check to the wrong address to you misunderstood, to disbelief that I mailed a check at all.This will get resolved. I will see to that. Rest assured, I will NEVER do business with RBS Citizens again. As for the 5 star rating system, I will be giving RBS 1 star. The only reason for that 1 star is that I cannot give them any less.