Client Review on BBVA USA Bancshares, Inc

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We used BBVA Compass Bank to finance our new BMW. Inasmuch as we are not located anywhere that BBVA has a branch, we do not have a checking or savings account with them. For this reason, we were unable to make online payments (like we're able to do with virtually every other lending company we've dealt with), and instead had to mail a check each month.I paid this account off almost exactly one month ago. The check cleared MY bank in 9 days. It is now 20 days later and I STILL do not have a lien release! I have called to inquire about this twice to no avail. Today, I called again and was informed that my lien release was mailed 6 days ago. I have yet to receive it. IF the release shows up tomorrow, it will have been almost a FULL MONTH since I sent them the payoff - and 3 WEEKS since my check cleared MY bank! The lackluster efficiency and couldn't-care-less attitude is completely unacceptable. I would strongly suggest that you find another lending institution with which to deal. These people quite clearly do not know what constitutes good and proper customer service.