In some cases our research team receives an opportunity to visit a merchant service provider on site to learn more about internal processes and proprietary strategies they use to assist their merchants. It's a unique opportunity to get a peek behind the door and learn about what sets the vendor apart from others in their industry. We continue to meet with many payment processors and merchant service providers at industry events, through training programs, and in other industry gatherings.
From time to time our research team is given the invitation to meet with merchant services at their headquarters for a more thorough evaluation. In these cases an on site MSP verification is conducted to validate the claims made by the vendor in terms of their internal resources and leadership team.
This opportunity is one that our research team takes full advantage of in order to get to know the culture of the vendor and how that impacts their merchants. During this time our research team verifies the following:
1) The leadership involved in daily operations.
2) Physical infrastructure used for internal communications.
3) Systems put in place to ensure proper support is provided to merchants.
Vendors interested in the verification process should contact us to schedule a meeting.